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| Job Ref. #: | 31 |
| Industry: | Industrial |
| Job Type: | Full Time |
| State: | Missouri |
| City: | Ellisville |
| Job Description: |
Cooper Bussmann, a division of Fortune 500 company Cooper Industries and the world’s leading manufacturer of circuit protection devices has an opportunity at our West St. Louis County Division Headquarters for an experienced Customer Service Representative. Cooper Bussmann is an international profit center of Cooper Industries serving the electrical low voltage power fuse and power semiconductor fuse, electronic fuse, automotive fuse, military fuse, contractor and consumer fuse markets as the world's largest manufacturer of fuseable safety devices . This position is responsible to assure the servicing of all domestic and international customers’ accounts regarding administration of their orders. Interface directly with customers, sales force, and most of the Bussmann teams. · Respond to inquiries from customers and salesmen regarding most administrative aspects of the status of customers’ orders or potential orders, (e.g., pricing, shipment status, defects, etc.) in a manner that displays the utmost responsiveness and professionalism, as they may be the customers’ main contact with Bussmann. · Enter emergency customer orders or specialized orders into our order processing system. · Exercise judgment and take appropriate action regarding customer and sales force requests on most problems dealing with customer orders and resolve at maximum profit to our operations and service to customers. · Exercise judgment in using guidelines established in policies and procedures to make decisions on service issues, such as replacement orders, premium freight shipment, authorizing returns, issuing credits, and limited pricing authority. · Coordinate with Applications Engineering on adaptability of our product to customers’ special needs.Coordinate with Marketing Department regarding special prices, quotes, or promotions. · Issue return goods authorizations and enter replacement orders. Solve problems in invoicing, shortages, incorrect shipments, tracing shipments, and errors in entering orders. · Monitor special or key accounts, based on customer requirements. · Perform other appropriate functions as directed or requested. Cooper Bussmann enjoys a solid reputation in our industry and offers a competitive salary and comprehensive benefits. For additional information on our company, our work environment, and our products, please visit our websites: http://www.cooperbussmann.com/ and http://www.cooperindustries.com/ Cooper Bussmann is an EEO/AA employer M/F/V/D Job Requirements : The minimum requirement for this position are:
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| Employer: | Please Register to View |
| Post Date: | 03/19/2010 |
