| Job Description: |
AS/400 – iSeries Support Center – Rochester, MN
The following is a summary list of skills common to all assignments. The individuals must have demonstrated these skills in previous experience:
• External knowledge of AS/400 and iSeries
• Problem determination and problem management skills
• Diagnostic, debug, and analytical skills
• Self-direction and motivation
• Strong negotiating skills
• Written and verbal communications skills
• Professional telephone skills
• Ability to work in a team environment
• Flexibility
WORK QUEUE: CONS/HMC
• Must be able to communicate with customers
o People calling for support typically cannot access their systems
• Supports all console types for iSeries systems
• Types of console connections supported:
o Twinax
o Operations Console - both async and lan
o HMC (Hardware Management Console) used only on the new I5 hardware platform
• Exposure or experience
o Basic communications for twinax connections (working knowledge of twinax console / lan console)
o TCP/IP skills
o Some working knowledge of Windows operating systems and know how to install software
o Basic OS/400 skills - creating users, changing passwords, reviewing logs, gathering SRC and message IDs,
o Familiar with SST and working knowledge of general OS/400 administration.
o Basic Linux Skills (Linux communications and general OS Skills)
o Web Based System Manager
o Putty
o 5250 Emulation
o SST/DST
o Operator Panel Functions
o DNS/DHCP
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