| Job Description: |
AS/400 – iSeries Support Center – Rochester, MN
The following is a summary list of skills common to all assignments. The individuals must have demonstrated these skills in previous experience:
• External knowledge of AS/400 and iSeries
• Problem determination and problem management skills
• Diagnostic, debug, and analytical skills
• Self-direction and motivation
• Strong negotiating skills
• Written and verbal communications skills
• Professional telephone skills
• Ability to work in a team environment
• Flexibility (Must be willing to work odd-days and time (shifting likely)
WORK QUEUE: SAVE AND RESTORE
• Scratch vs. Slip install new releases
• Use of Migration Aid
• BRMS
• Knowledge of Save and Restore processes
o Save While Active
o Save and Restore library (SAVLIB/RSTLIB)
o Save and Restore Document Library Object (SAVDLO/RSTDLO)
o Save Changed Object (SAVCHGOBJ)
o Reclaim Storage (RCLSTG)
o Restore Object (RSTOBJ)
• Understanding of damaged objects and how to recover
• DASD recovery knowledge
• Understanding ASPs
• Knowledge of install processes and how they relate to recovery and upgrades to new releases (manual vs. auto, VLIC install, OS/400, migration from white to black box)
• Tape, Diskette, and Save File processes
WORK QUEUE: WORK MANAGEMENT
• Systems procedures, commands, device control
• Managing output queues and out-queue authority
• Data management, file Open Data Path's I/O Feedback area
• Initial Program Load Procedure – Startup Program
• System Security, security classes, special authority, user profiles, group profiles, and authorization lists
• Security auditing, IFS security
• Creating, deleting, and renaming objects
• Displaying object contents
• Starting a program / canceling a job
• General performance tuning
• Allocating workstations to subsystems
• Changing job parameters
• Creating subsystems
• Job accounting - autostart jobs
• Jobs:
o Priority
o Submit Job (SBMJOB)
o Batch
o Job Descriptions (JOBD)
o Scheduling Jobs
• Subsystems:
o Routing entries
o Classes
o Device allocation
• Pools:
o Shared
o Interact
o Activity level
o Performance adjust (QPFRADJ)
o Expert cache
• Queues:
o Job queue (JOBQ)
o Message queue (MSGQ)
o Data queues
o Output queue (OUTQ)
• Reply Lists
WORK QUEUE: Performance Edge 400 (PE/400) & SMP (Small Products)
• ECS, WRKPRB, WRKORDINF QRYPRBSTS, backend (PAP and ecc) to SMP queue
• Universal Connections – ECS / Electronic Service Agent (ESA) setup / configuration to SMP queue via the Connections Wizard in Operations Navigator for Modems only if installing the Wizard / service pact – to CS1
• Fix Central
• PM/400, PM/400-subset
• Service Director / Electronic Service Agent
• Management Central
• Licensed Keys, User Based Pricing
• S36E – Commands, OCL, and Procedures to SMP queue
o Printer problems in S36E to AS4PRT
o DFU, SORT, #GSORT, and GSORT to LU
• Operational Assistant (OA)
o OA Backup
o OA Power Scheduler
o OA Cleanup
o RTVDSKINF/PRTDSKINF (running commands)
o Interpreting reports to Internals
• Local Device Configuration
o Dumb terminal workstations attached to local workstation controllers
WORK QUEUE: CS1 – Client Access
• Installation & Connectivity for TCP/IP
• Operations (iSeries) Navigator – Install & Connectivity
• OS/400 Telnet Client / Server
• Windows Operating Systems
• iSeries Access for Web – Install & Configuration
• PC5250 Display & Print
• OS/400 Operations
• SSL – Secure Socket Layer
• Host Servers
• Telnet Exit Programs
• Telnet Virtual Device Support
• Host Access Transform Server Limited Edition (HATS LE) v4.0
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