| Job Description: |
This is an exciting time to join Honeywell's Customer Quality and Manufacturing Assurance group! This is a great position to showcase your quality engineering skills.
Honeywell Aerospace is a $10B SBG (Strategic Business Group) with 40,000 employees in over 125 domestic and international locations. We are a leading global aviation supplier designing, manufacturing and distributing advanced avionics systems, aircraft engines and systems, and related products and services to commercial airlines, business and regional aircraft, defense and space industries. Honeywell Aerospace is headquartered in Phoenix, AZ.
The Customer Quality and Manufacturing Assurance organization at Honeywell Deer Valley has a need for a Product Excellence Customer Quality Engineer. This position provides customer and product quality engineering support to OEM customers, (i.e. Boeing, Embraer, Gulfstream, Airbus, Dassault), among others. The successful candidate will work closely with the customer monitoring and evaluating quality performance data for trends, and ensuring that the broader Aerospace organization responds in a way that meets or exceeds customer expectations. This position establishes, and program manages product quality improvement activities with global manufacturing sites and functional organizations, to improve the quality performance of Aerospace products and services, while maintaining compliance with industry standards and regulations.
Responsibilities:
- Establish and maintain customer relationships and provide proactive customer communication as directed by the site Quality Leader.
- Improve customer quality performance indicators like Customer Scorecards, Escapes, Disclosures, by working with sites and functions (e.g., ISC, Engineering, Regulatory) to identify key process/product drivers, then developing and helping implement improvement plans.
- Drive effective RCCA for customer issues, and drive the functions to implement immediate containment action for escapes.
- Audit functional processes, (Product Design, Test, Software, Manufacturing, Quality, Customer Service, and Logistics) to assess effectiveness of corrective actions or assess gaps contributing to customer product or service complaints.
- Analyze product, process and customer data to deep dive into issues contributing to customer escapes.
- Track and report quality performance to the organization, customer business team and customers.
- Ensure compliance to standard definitions for key customer data measurements of customer quality (e.g., accuracy of escape data in Aero Dashboard).
- Facilitate the flow down of customer quality contractual and regulatory requirements in the ISC, (Integrated Supply Chain), organizations.
- Participate in the engineering Change Control Board activities affecting the products of his/her customers.
- Participate in the New Product Introduction (NPI) reviews as customer advocate.
- Manage quality related production change control and reporting.
- Participate in the purge and MRB processes as customer advocate.
- Support the ISC organization team in meeting quality and delivery commitments.
- Manage disclosures and recalls; participate in CSB to drive cycle time of RCCA for disclosures.
- Facilitate cross site review and approval of customer contract quality requirements.
Basic Qualifications:
- Due to ITAR Restrictions, U.S. Citizenship is required.
- Bachelors Degree required.
- 5 years of Customer Quality/ Product Customer Support experience.
Additional Qualifications:
- Proven computer skills with high level proficiency in Microsoft Office tools such as Excel, especially pivot tables and graphs, Power Point and word.
- 2 years of design, test, software, or quality assurance engineering experience.
- A working knowledge of aerospace quality practices including both regulatory and industry standards (e.g. AS9100C, FAR Part 21 requirements).
- 3 years of experience in customer product support or any other customer technical interface experience.
- Knowledge in using tools/systems such as SAP/Business Objects
- Knowledge/experience with AS9100C
- Experience working with databases or data-based applications.
- Experience within or interfacing with Product Design, Product Development, and Test, Software engineering.
- Familiarity with circuit card manufacturing and quality.
- Experience with record maintenance and facilitating updating of process and design documentation.
- Strong technical knowledge of Avionics products and strong analytical skills.
- Very strong computer skills with high level proficiency in Microsoft Office tools such as Excel (especially pivot tables and graphs), PowerPoint, and Word.
- 3 years of problem solving and Root Cause Corrective Action (RCCA) analysis experience.
- Ability to lead cross functional and cross regional teams in Root Cause Corrective Actions and Preventive and Quality Improvement activities.
- Capable at soliciting input from team members, and creating a constructive and open environment for sharing data.
- Capable of making a decision and communicating to team members why certain facts or recommendations prevailed over others.
- Ability to interface effectively with all levels of leadership.
- Excellent written and verbal communication skills; create and present reports to customers.
- Ability to be flexible, adapt to change, and work in an ambiguous environment
- Experience within the aerospace industry of electronic products, ensuring quality in product design/development, product test, software design, and manufacturing processes.
- Ability to drive the development of PFMEAs, and implementation of statistical process controls, for products and processes.
- Knowledge of AS9100C requirements
- Knowledge /experience with problem solving methodologies
- Knowledge and application of statistical analysis methods, and 6sigma tools
- Six Sigma Certification is a plus.
As an Equal Opportunity Employer, Honeywell is committed to a diverse workforce.
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