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SAP Master Data Management Specialist- Data Services Job Details

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Job Ref. #:  WHI0002M
Industry:  Cosmetics
Job Type:  Full Time
State:  New York
City:  White Plains
Job Description:  Avon, the company for women, is a leading global beauty company, with over $10 billion in annual revenue. As the world's largest direct seller, Avon markets to women in more than 100 countries through over 5.5 million independent Avon Sales Representatives. Avon's product line includes beauty products, fashion jewelry and apparel, and features such well-recognized brand names as Avon Color, Anew, Skin-So-Soft, Advance Techniques, Avon Naturals and Mark.
Promise - Service Model Transformation Initiative

 

Promise is the most significant transformation Avon has commissioned in over 50 years and is a key component of the Chairman's Growth Agenda. Promise is chartered with delivering a seamless service experience for how Representatives do business with customers and Avon.

 

To address Avon's current and future business needs, the integrated service model will encapsulate a combination of innovative ideas from within the organization, industry and Avon leading practices, and lessons learned. Critical business processes and enabling technologies are being reengineered to transform the order to delivery experience and Representative care.

The initiative was launched in May 2010 when a core team was formed in White Plains NY to lead the effort.  The team is comprised of selected associates from global business functions as well as key markets including Brazil, Mexico, Russia, US, and UK.

 

Since May 2010, the team has led the development of the vision for the Representative experience of the future.  Using this vision as a foundation, the team defined the Global Core Service Model capabilities, processes, and system requirements and received Executive sign off on our business process design in May of 2011.

 

Avon will be leveraging ECC 6.0 and CRM 7.0 including the Customer Interaction Center. ECC will be the cornerstone of the order to cash process for Avon's new Global Core Service Model, along with Vistex for Pricing and Promotions.  We will be piloting our solution in Canada in late 2012 prior to rolling out to our top 5 markets Brazil, US, Mexico, UK and Russia over the next 4 years.

 

Avon is looking for seasoned SAP professionals to add to our staff of Business and IT high performing teams.  This is a unique opportunity to build a new platform that will enable Avon's aggressive growth plans and delight millions of Avon Representatives around the world.

 





  • Provide in depth SAP Master Data know-how to the Avon MDM group as we look towards integrating/extending our model to SAP.







  • Understand current Avon Master Data elements, governance and business processes.







  • Work with Avon MDM Group to define Information Governance Requirements, Organization, Standards, Policies and Processes.







  • Work with the Avon MDM Group to define the TO BE Product and Customer Master strategy within SAP.







  • Assist in identifying gaps between the existing Avon Master Data elements and the Master Data elements (Product/Customer) in SAP.







  • Play a key role in helping map existing Master Data elements to SAP Master Data elements.







  • This position requires insight into multiple business and technology domains. As such, this role must effectively blend a core foundation rooted in technology and methodology with a broad understanding of the company's business objectives and future direction. 






  • Minimum requirement is a Bachelors degree in computer science. 



  • Strong service management skills with an emphasis on business-facing roles.  Technical background and training is also a plus.



  • 5 years experience in Enterprise master data model for Customer, Material/Item, and Vendor - business process flow for Customer, Material and Vendor.



  • Thorough understanding of SAP landscape including Data Services, Master Data in ECC, CRM and SD



  • Participation in functional and technical solution reviews with management and developers.





  • Performed configuration changes and identified potential modifications necessary to meet business requirements.







  • Proficient with SAP product module business processes, navigation mechanics, and configuration requirements.







  • Thorough understanding of business processes across different industries. Direct Selling and Consumer Packaged Goods industries preferred.







  • A full cycle SAP implementation experience in a multi-national environment is a requirement.





 

Additional Skills:

 


  • Strong diagnostic and troubleshooting skills

  • Excellent verbal and written communication skills

  • High level of discretion and judgment

  • Proficiency in written and spoken English. Other language skills is an asset

  • Excellent analytical skills and ability to solve problems and manage processes within a complex environment

  • Excellent documentation skills

  • Very good presentation skills

  • Proactive in learning and highly self-motivated

  • Good team player and ability to lead a team in a matrix organization model

  • Knowledge of enterprise-level applications and understanding of distributed setup (data centers across globe)

  • ITIL Framework  is a plus

  • Familiarity with Sarbanes-Oxley requirements


 

 
Employer:  Avoncompany
02/02/2012

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