| Job Description: |
Working as a Store Manager, you will develop and lead a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction. You will supervise the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations.
Additional Responsibilities:
- Ensure customer satisfaction
- Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store
- Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories
- Meet assigned sales performance and profitability criteria
- Set appropriate individual performance standards for the store/kiosk in line with national standards
- Develop, implement and monitor a store prospecting plan to increase sales
- Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results
- Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses
- Exhibit a high level of leadership presence within all aspects of the business and other internal departments
- Effectively manage profit and loss responsibility for store/kiosks and protect company assets
- Analyze various business reports for trend analysis and strategic planning purposes
- Effectively manage a team of retail store employees, including coaching, administering discipline, etc.
You will be responsible for all functions of the retail store/kiosk to include sales, customer service, inventory, and technical troubleshooting. You will maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times. You will analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
We offer:
- Competitive pay (base salary plus commission): Base pay varies by location and experience, Retail Store Managers can earn $1,700 or more per month in commission by meeting and/or exceeding sales objectives for their store!
- Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
- Top-notch on-going training on the latest technology
- A fun, fast paced work environment
Required Qualifications:
- Two years sales/customer service experience in telecommunications or related industry
- One year management experience
- Excellent sales skills and demonstrated ability to meet or exceed performance standards
- Ability to motivate and lead direct reports
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to stand for long periods of time
- May be required to wear a uniform
- Ability to attend required training
Desired Qualifications:
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience in the telecommunications or related industry
- Effective communication, presentation and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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