Vacancy has expired
| Job Ref. #: | 1162527 |
| Industry: | Skilled Trades- other |
| Job Type: | Full Time |
| State: | Iowa |
| City: | DAVENPORT |
| Job Description: |
WAGE RATE: $22,646.00 - $31,148.00 ANNUALLY ( $10.88 - $14.97/hr) Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management. GENERAL DUTIES: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
PHYSICAL REQUIREMENTS:
Required Qualifications:
TESTS: Applicants will be expected to pass any assessment associated with the position. TRAINING:
SPECIAL JOB REQUIREMENTS:
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V |
| Employer: |
AT&T |
| Post Date: | 02/01/2012 |
