| Job Description: |
AT&T Client Solutions Executive 4 (CSE) Platform is a direct sales role. Responsibilities of the CSE include building and maintaining relationships with the client, account planning and strategy, pursuing new sales opportunities with a focus on solution-selling for the AT&T Platform solution portfolio. Working directly and independently with the client, the AT&T CSE successfully maintains, develops and grows business within the AT&T account, with primary responsibility for revenue growth in the Platform solution portfolio. Having industry expertise, the CSE us able to understand the customer’s business, identify key industry trends and handles account planning and strategy development for the Platform solution set. The CSE owns the sales process for complex solutions within their solution set, focusing on customized and customer-facing activities. Platform CSEs may be assigned to key accounts or a group of accounts.
Roles and responsibilities of the AT&T Client Solutions Executive (CSE) Platform include, but may not be limited to the following:
- Lead account strategy and lead roadmap in collaboration with Business Unit Sales Team
- Perform account management, account maintenance, and opportunity development
- Lead account planning, forecasting, RMT with leadership support for Platform solution portfolio
- Build, maintain, and manage relationships with key senior level clients
- Interface with all partner organizations in support of account and sales accuracy, revenue protection and growth, and customer satisfaction
- Invite customer to meetings/key events with senior AT&T executives to support positioning strategy with leadership support
- Identify customer needs related to Platform solution portfolio, with a focus on solution-selling
- Understand customer’s business and financial objectives
- Know, understand and identify key industry trends
- Analyze and anticipate business problems and provide solutions
- Provide timely and accurate account status reports, forecasts, opportunity funnel and business plans to sales leadership and operational teams as required
- Pursue new sales opportunities in the Platform solution portfolio including collobration efforts, leveraging internal resources, performing research, validation efforts and qualify opportunities for sales overlay resources (e.g., Telepresence, UVN resources)
- Complete required sales processes and activities for complex solutions.
- Engage necessary technical resources for more complex solutions (e.g., Telepresence, IP Flex over AVPN solution)
- Partner with post-sales support to ensure focus on customer satisfaction in all activities(e.g., project implementation, order tracking, escalations)
- Serve as point of escalation for sales and post-sales issues to ensure customer satisfaction
- Act as customer advocate, especially in interactions with partner organizations, taking initiative and accountability for producing desired results
- Support Stewardship, SAM and Customer Satisfaction requirements
Required skills and experience:
- 12 or more years of direct work experience
- Ten or more years consultative sales experience, business planning and executive positioning
- Twelve or more years of telecommunication sales experience include wireline voice and data and wireless application and solution sales
- Excellent negotiation and closing skills
- Strong presentation and communication skills
- Strong Technical Knowledge (IPVPN/MPLS/SIP) and strong application services (Contact Center, Telepresence, USI), WiFi, UC (UcaaS), Application Solutions (Xaas/Cloud/DMS & Security)
- Proposal business writing
- Previous success in providing Consultative Sales, Business Planning and Executive positioning
- Extensive Knowledge of the AT&T Portfolio
- Technical sales experience in a large-business environment
- Excellent interpersonal, communication and organizational skills
- Successful sales track record
- RFI and RFP
- Valid Drivers License
Desired Skills, experience and Education
- 12 or more years of relevant work experience
- Bachelor degree in technical discipline, business and/or marketing
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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