| Job Description: |
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!
Working as an Area Retail Sales Manager, you will supervise and lead multiple retail stores to meet and/or exceed area sales objectives channel by generating the sales of wireless products, services and applications. You will support the Retail Store Managers that report to you in achieving consistent operational excellence in all company standards, directives, and initiatives. The Retail Management sales territory will be in the Tri-States geography which may include Pittsburgh/Pittsburgh East and Morgantown.
Additional Responsibilities:
- Meet or exceed area sales objectives by coaching, developing, motivating and encouraging sales team
- Maintain ownership mentality and accept personal accountability for Area performance
- Spend approximately 50% of your time visiting retail locations (scheduled and unscheduled visits) to monitor the customer experience and ensure excellent customer service is being delivered. Provide monthly store and representative performance feedback
- Ensure attainment of reputation metric goals
- Maintain appropriate staffing levels and adequate "bench strength" in planning growth opportunities
- Ensure that all Store/Kiosk Managers have properly completed training requirements in a timely manner
- Hold timely staff meetings to share critical information
- Perform store operational audits during scheduled and unscheduled visits, that include monitoring inventory levels, required human resources postings, dress code adherence, etc
- Reinforce and deliver consistent Store Standards according to company guidelines
- Resolve customer complaints in a timely manner
- Ensure the managers have appropriate inventory availability and that inventory management of assigned stores/kiosks meet or exceed operational standards.
- Ensure that all Store/Kiosk Managers have properly merchandised according to plan-o-gram guidelines
- Provide strategic direction to ensure the communication, implementation and execution of marketing and merchandising programs
- Facilitate large meetings such as training sessions, and other promotional events
- This is a second level supervisor position
Required Qualifications:
- Four years successful sales experience of which at least two years must have been as a manager in a retail environment
- Excellent sales skills and demonstrated ability to meet or exceed performance standards
- Ability to motivate and lead direct reports
- Ability to clear a driver's license check, background check and drug test
- The successful candidate will be able to perform the following with or without reasonable accommodation:
- Ability to travel to multiple locations within a district
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to lift up to 30 pounds during event set up.
- Ability to operate a personal computer, wireless equipment, copier and fax
Desired Qualifications:
- Five or more years successful sales experience of which at least two years have been as a manager in a retail environment
- Effective communication, presentation and interpersonal skills
- Strong organizational skills with attention to detail
- Familiarity with wireless terminology and AT&T Mobility systems preferred
We offer:
- Competitive pay (base salary plus commission): Base pay varies by position location, but Area Retail Sales Managers can earn $2,700 or more per month in commission by meeting and/or exceeding sales objectives for their area!
- Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)
- Top-notch on-going training on the latest technology
- A fun, fast paced work environment
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
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