Customer Service Associate Job Details

Pitney Bowes Management Services is among the fastest growing divisions of Pitney Bowes Inc., a $5 billion global provider of mail and document management services with a business core in mail, reprographics, facsimile, and business solutions.



Since our establishment in 1988, PBMS has provided services to Fortune 500 companies around the world by focusing on business support and information processing through technology, processes and people. We offer on-site management of correspondence and high-volume production mail, reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions.



PBMS is currently seeking a Cusotmer Service Associate candidate who is customer service and career-minded; and, who is able to work in a fast paced production environment.



Duties and Responsibilities:

· Sort and process inbound intercompany mail

· Scan and input inbound accountable boxes and packages including certified, registered, return receipt, Federal Express and UPS for delivery to customers

· Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

· Verify and correct mail using available tools.

· Sort, deliver and pick-up mail and packages according to established time frames and service standards on various floors utilizing mail cart if required.

· Ability to lift heavy boxes and operate electronic dolly if required.

· Maintain all logs and reporting documentation as required.

· Assist with loading and unloading of deliveries as needed.

· Maintain shipping and receiving area as required.

· Keep manager advised of associate or employee moves or requests, and other related matters.

· Coordinate special messenger services, air freight, etc.

· Assist with security and monthly measurement reports as required.

· Cross-train in all service areas.

· Perform other duties as assigned by management.



This is a short-term position with Pitney Bowes, for a maximum of two years.  Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

The successful job seeker must be able to demonstrate the following qualifications:



· Minimum of 6 months customer service related experience required

· Minimum of 6 months demonstrated knowledge and experience in a related functional area (Mailroom Operations) preferred

· Excellent communication skills both verbal and written

· Ability to effectively work individually or in a team environment

· Competency in performing multiple functional tasks

· Ability to meet employer's attendance policy

· Keyboarding and windows environment PC skills

· Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accomodations

· Ability to stand, sit and walk for long periods of time with or without accomodations

· Flexibility with work schedule if required