Customer Operations Manager II - Chicago, Loop Job Details

Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management.



PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation.



In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.



At PBMS, our first priority is our customers. They are our reason for being in business and we must work every day to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.



The Customer Operations Manager I is responsible for all aspects of the contracted site services and the on-site PBMS team. In order to achieve these objectives, the COM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement.



Key responsibilities include:

     Financial Performance

            -Creates forecasts and revenue estimates

            -Reviews monthly P & L statements for accuracy

            -Manages expenses

            -Analyzes asset performance and expenditures

     Customer Satisfaction

            -Meets regularly with customer contact and other member of the customer's management team

            -Recommends service enhancements based upon knowledge of customer's business strategy

            -Maximizes proprietary Quality Management utilization through service quality metrics reviews

     Employee Engagement

            -Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support

            -Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers

            -Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity

-Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations

-Oversees training and provides development opportunities

-Effectively balances resources to maximize productivity and efficiency

 

This is a short-termp position with the company not to last more than 2 years. 

With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.



PBMS offers a competitive salary and excellent benefits including medical and dental insurance programs, paid time off, 401(k), tuition reimbursement, and more.