Call Center Associate I - Farmington Hills, MI (11:00 A.m. To 8:00 P.m.) Job Details

Your interest in Pitney Bowes Marketing Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is a division of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that has expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

We are currently seeking a Call Center Associate I to be located at out Farmington Hills, MIlocation.

Responsibilities:

• Answer customer calls regarding marketing and service calls for several customer locations.


• Perform data entry task from a paper and/or document image


• Utilize system functions to perform data look-up and validation


• Perform entry of data presented in structured forms, correspondence text or presented out of context in character strings


• Perform document image quality validation, including document type confirmation and verification of image quality and clarity


• Identify, classify and sort documents by assigning document types within the data entry application


• Handle time-sensitive information


• Handle confidential information


• Perform duties and special requests as assigned by team leader and manager


• Ensure operating and quality standards are met based on service objectives


• Maintain accuracy of required reports, logs and measurements


• Ensure the highest levels of customer care


• Identify and refer sales-cues leading to potential add-on business


• Ensure adherence to business guidelines, safety & security procedures


• Support financial results by minimizing site waste and rework

PBMS offers a competitive salary and excellent benefits, including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

• Ability to communicate effectively both in verbal and written form


• Minimum of one year customer service related experience required


• Previous call center experience preferred


• Ability to effectively work individually or in a team environment


• Ability to handle multiple projects simultaneously


• Ability to adapt to change in a fast-growing production environment


• Strong organizational and administrative skills


• Demonstrated ability to show initiative and accept ownership of projects


• Ability to use problem-solving skills in order to resolve client issues


• Ability to meet employer's attendance policy


• One year of computer proficiency and work experience in email and Microsoft Windows environments is required


• May be required to lift items weighing up to 50 pounds


• Shift is 11:00 am to 8:00 pm